Returns & Refunds Information

Returns Policy

If you are ordering a ring please be sure to read our important note about rings below.

We give you 30 days to approve your jewellery in the comfort of your home. When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn and not modified. Your normal statutory rights are not affected.

IMPORTANT NOTE ABOUT RINGS:

We are happy to accept returns on unworn Ladies Rings between the sizes of J to Q and Men's Rings between the sizes of R to W. If you order the wrong ring size (mistakes can happen!) we are happy to make the ring for you in the new correct ring size for a fee of £25.00.

Please note that rings outside of these sizes are especially made for you and as such are not refundable, exchangeable and cannot be cancelled once confirmed, although our 5 year guarantee against defects is not affected by ring size.

If you are buying an 18K Gold / Platinum Eternity Ring or Wedding Ring please read our terms here...Eternity Ring Terms.

How do I return a item?

Before you can return an item you need to be issued with a RETURNS AUTHORISATION ID, which you can receive by emailing returns@thediamondstore.co.uk.

The Diamond Store.co.uk will then send you an email with instructions on how to return the items to us. Please note that we do not cover the cost of the return postage.

Please ensure no damage is caused to the jewellery whilst in your care.

Guarantee

You may return your order within 30 days for a full refund. Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked according to UK legislation which guarantees the materials have been passed by a UK government approved agency.

Conflict Free

Regalian Ltd T/A The Diamond Store confirms our diamonds to be free from funding conflict and in compliance with United Nations resolutions.

Contact Information

If at anytime you need to contact us, please:
Email us: returns@thediamondstore.co.uk.
Or call us on: 0845 084 1200.

NORMAL TRADING HOURS
Sales Department
9am - 6pm Monday - Friday

Customer Services / Returns Authorisations
9am - 6pm, Monday - Friday
We often work outside these hours so you are welcome to try us!



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