Help - What is Your Christmas Returns Policy?

Christmas - What is Your Christmas Returns Policy?

In order to encourage you to order your jewellery early we have now extended our returns policy.

Any item of jewellery that is ordered after 6th November 2009 will be eligible for a full refund until 15th January 2010.

If you are ordering a ring please be sure to read our important note about rings below.

Ring Returns Policy

We are happy to accept returns on unworn Ladies Rings between the sizes of J to Q and Men's Rings between the sizes of R to W. If you order the wrong ring size (mistakes can happen!) we are happy to make the ring for you in the new correct ring size for a fee of £15.

Please note that rings outside of these sizes are especially made for you and as such are not refundable or exchangeable, although our 5 year guarantee against defects is not affected by ring size.

Also, where we have made a ring especially for you, (Eternity Rings & Diamond Wedding Bands), these items of jewellery are non refundable and non exchangeable. We will of course confirm this with you when we receive your order and before we take full payment.

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