Our Policies
This notice describes our privacy policy
By visiting The Diamond Store.co.uk, you are accepting the practices described in this Privacy Notice. Failure to read this notice represents agreement.
Cookies
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These "cookies" can be divided into 4 types each of which is outlined below.
When visiting our website a small information file is sent to your computer, mobile, tablet (or other device) and this small information file is called a cookie...in essence it helps recognize you on future visits.
However, the "cookies" also do a number of other jobs such as remember what you have in your basket, remembering what items you have looked at and our aim is to improve your experience on our website with the use of cookies. Cookies also help us show you adverts and offers that are truly relevant to you...below is a breakdown of the basic types of cookies we use and what they do.
Strictly Necessary Cookies
These cookies do things such as remembering what you have in your basket as you go around our website.
Performance Cookies
This cookie collects anonymous data on how visitors use our website and the data is merged with other users to enable us to improve how we operate. As an example we utilize Google Analytics cookies to help us understand how visitors arrive at our website, browse or use our site and we are then able to pinpoint areas where we can improve user experience, areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Functionality Cookies
These remember choices you make such search terms, such as gemstone colour, gemstone size and other product line information.. These cookies can (but are not always) used to provide you with a better website experience more in keeping with your choices and make the visits more specific to your needs. The data is also collated with other users on an anonymous basis to enable us to improve how our websites functions. For example our Compare Items feature utilizes a cookie to remember the products which you have expressed a wish to compare whilst visiting our website.
Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to tailor future advertising so that it is more relevant to you. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Criteo to provide you with more personalized adverts when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser "help" section will normally provide details on how to manage the cookie settings.
Or, you can of course simple disable / delete all cookies from your computer / device.
» More information here: AboutCookies.org
The Diamond Store.co.uk is the trading name of Regalian Ltd.
Registered Address - No Returns Here Please
Regalian Ltd, T/a The Diamond Store.co.uk, Suite 17410, Lower Ground Floor, 145-157 St John Street, London, EC1V 4PW.
Trading Address - No Returns Here Please
Moses Group House, Monks Way, London, NW11 0AF
Contact Details: E mail: - Telephone: 0845 084 1200
You can read more about contacting us on ou contact section.
Please note that The Diamond Store.co.uk actively undertakes measures to prevent fraud taking place on our website. As such during the transaction process you will be prompted through the use of C VV and other security measures to verify that you are the valid card holder.
All purchases from this site will appear on your statement as "REGALIAN LTD"
All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Protx using SSL encryption.
» Visit Protx
Regalian Ltd will not add any additional fees to your purchase if you pay via any of the card type supported.
We will of course inform you of the expected arrival date of your order before deducting any sums of money from your creditor debit card. Please be aware that full payment will be taken from your card when we have accepted your order, this payment will show on your statements as Regalian Ltd.
Credit Card Information
All credit card related data will be handled confidentially and not be used for any other purpose or divulged to any other parties not connected to this transaction.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Information gathered during the purchase process will only be used by The Diamond Store.co.uk to fulfil the terms of the order. All information will be securely stored if needed to complete the order and will never be shared with a third party. The Diamond Store.co.uk will only hold the information for as long as it is necessary to fulfil the contract.
We aim to send all jewellery within 24 hours of receipt of the order and whenever possible we will send your order in the next available mail out (Monday - Friday). We are confident that we can fulfil the majority of our orders within 5 - 7 working days. If you need to know the expected delivery date of an item, please call or email us. We will also work hard to meet any special delivery requirements you may have.
However in some cases when we are tailoring the jewellery to your requirements or where we are having to manufacter or import the jewellery there could be a delay of several weeks.
We will of course inform you of the expected arrival date of your order before deducting any sums of money from your credit or debit card. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped, this payment will show on your statements as Regalian Ltd.
After you have placed your order we will verify your credit card details and process your order. You will be sent a confirmation email.
Please keep the email in a safe place as it will contain your order number and you should quote this number when you contact us here at The Diamond Store.co.uk. We recommend that you print and retain a copy of the order confirmation.
Once the jewellery has been dispatched from our offices you will be sent a further email notifying you of how to track your order and when you should expect delivery to occur.
If at anytime you need to contact us please email us on , alternatively you can call us on 0845 084 1200 or write to us at Monks Group House, Monks Way, London, NW11 0AS
» Read our Delivery policies in full
UK & Ireland: Our chosen way of getting your jewellery to you both quickly and safely is via the Royal Mail Special Delivery. This system enables us to guarantee to you delivery of your jewellery the day after we send it.
» Visit Royal Mail Special Delivery
Once the jewellery has been dispatched from our offices you will be sent a further email containing a tracking number and full details of how to track your order through the Royal Mail special delivery service. All jewellery that we send this way is of course fully insured.
The rest of the world - (non UK & Ireland deliveries)
For all deliveries outside of the UK or Ireland we use Fedex.
For high value items we believe that this is the only way of ensuring safe passage for your order. The charges are fairly minimal and they will be added to your basket automatically during the checkout process.
Tariffs for Non UK & Ireland Deliveries.
Order Value: £0 - £250 - Shipping Cost £30
Order Value: £251 - £1000 - Shipping Cost £25
Order Value: £1001 + Shipping Cost £15
All information about Fedex Deliveries can be found in their website.
» Fedex International Shipping
All of our jewellery comes presented in our exclusive Diamond Store Presentation Set.
» View our Diamond Store Presentation Set
We give you 30 days to approve your jewellery in the comfort of your home. When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn and not modified. Your normal statutory rights are not affected.
If an item is cheaper than when you purchased it we will not allow you to return the jewellery and re order the same item within 30 days. We are of course happy to discuss any individual issues about this with you.
Please Note: In cases of dispute we send items to Safeguard for an independent opinion.
» Learn more about Safeguard
IMPORTANT NOTE ABOUT RINGS:
We are happy to accept returns on Ladies Rings between the sizes of J - Q and Mens Rings between the sizes of R - W. For rings outside of these sizes we cannot accept them back as they have been especially sized for your order.
Where we "alter" a ring to your specification or "commission" a ring to be made "bespoke" to your requirements these items of jewellery will become non refundable. We will of course notify you if this is the case when you order.
However, where we have made a ring especially for you, (Eternity Rings & Wedding Bands for example), these items of jewellery are non refundable. We will of course confirm this with you when we receive your order and before we take full payment.
Please note that on rings larger than a Q or smaller than a J the actual widths quoted can vary.
» Read our Full Returns and Refunds Policies.
If you need to reach us, please email us on , alternatively, you can call us on 0845 084 1200 or write to us at Monks Group House, Monks Way, London, NW11 0AS
Our Response To You Enquiries
We aim to answer all customer enquiries within 2 (working) hours and within a maximum of 2 days
Electronic Communications
When you visit The Diamond Store.co.uk or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Diamond Store.co.uk or its content suppliers and protected by UK and international copyright law. The compilation of all content on this site is the exclusive property of The Diamond Store.co.uk and protected by UK and international copyright law.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Jewellery.tv does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use The Diamond Store.co.uk only with involvement of a parent or guardian. The Diamond Store.co.uk reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Copyright Complaints
The Diamond Store.co.uk respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
Risk Of Loss
All items purchased from The Diamond Store.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Pricing
Prices stated on The Diamond Store.co.uk are in UK Pounds sterling and are based on fluctuating metal prices. We endeavour to keep prices constant levels but we reserve the right to change prices at any time when the need arises. Once an item has been purchased and we have received payment for it we will always honour the price quoted. In the event of a pricing error we will endeavour to honour the cheapest price but do reserve the right to cancel any order which would be uneconomic or where the price has been abused.
Product Descriptions
The Diamond Store.co.uk attempts to be as accurate as possible. Products are often supplied with metal and diamond weights where appropriate. Unless stated these are guides only and can vary by a few percent. The diamond weights will be correct but the diamond measurements can vary on a diamond per diamond basis. Images do not necessarily represent an items true size and as such dimensions are supplied when the data is available. The Diamond Store.co.uk does not warrant that product descriptions or other content of this site is without error but we endeavour to ensure all information is correct and up to date. If you have any queries regarding any product or content of the site please contact us. If a product offered by The Diamond Store.co.uk itself is not as described to an unsatisfactory level, your sole remedy is to return it in unused condition and we will arrange refund or replacement.
» Contact The Diamond Store
Applicable Law
By visiting The Diamond Store.co.uk, you agree that the laws of England & Wales, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Diamond Store.co.uk
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