What Are Your Response Times?

Our Customer Service Team works Monday to Friday, 9am - 6pm.

During this time we aim to respond to ALL emails within 2 hours.

Alternatively, you can call us on 0345 084 1200 or +44 345 084 1200 if calling from outside the United Kingdom.

Outside of our business hours we have on-call staff to take a detailed telephone message from you.

If we receive your email or telephone message overnight, during a weekend or a UK bank holiday, we'll get back to you promptly the next working day.

Ordering for Christmas?
Our last postage date before Christmas is Thursday 21st December. Our offices will be closed on Christmas Day (Monday 25th December), Boxing Day (Tuesday 26th December) and New Year's Day (Monday 1st January 2018).

Otherwise we will be open and operating normally, as detailed above.

Click here for more information about our Christmas Postage Dates

Click here to read Will I get this item for Christmas?

Click here for more information about our Extended Christmas Returns Policy

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