We aim to send all jewellery within 24 hours of receipt of the order and whenever possible we will send your order in the next available mail out (Monday to Friday). We are confident that we can fulfil the majority of our orders within 5 to 7 working days. If you need to know the expected delivery date of an item, please call or email us. We will also work hard to meet any special delivery requirements you may have.
However, in some cases when we are tailoring the jewellery to your requirements or where we are having to handcraft or import the jewellery, there could be a delay of several weeks.
We will of course inform you of the expected arrival date of your order before deducting any sums of money from your credit or debit card. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped, this payment will show on your statements as Regalian Ltd.
After you have placed your order we will verify your credit card details and process your order. You will be sent a confirmation email.
Please keep the email in a safe place as it will contain your order number and you should quote this number when you contact us here at TheDiamondStore.co.uk. We recommend that you print and retain a copy of the order confirmation.
Once the jewellery has been dispatched from our offices you will be sent a further email notifying you of how to track your order and when you should expect delivery to occur.
If at anytime you need to contact us please email us on firstname.lastname@example.org, alternatively you can call us on 0345 084 1200 or write to us at Regalian Ltd / The Diamond Store, Suite 17410, 20-22 Wenlock Road, London, N1 7GU
Read our Delivery policies in full