Buy now pay later with payments deferred for up to <12> months
Spread the cost with our buy now pay later finance available online and in store.
This finance option allows you to spread the cost of your purchase over <48> months with an agreed deferral period of <6, 10, or 12> months.
Your agreement will start after < signing your finance agreement / delivery of your goods >. At which point your <6, 10, or 12> month deferral period will begin and interest will start accumulating on the balance owing. If the loan amount is voluntarily paid in full before the deferral period ends, interest will be waived but an early settlement fee up to £29.00 will apply. Unless the balance is cleared before the end of the deferral period, the monthly Direct Debit payments will start.
These <3> simple buy now pay later finance options help you spread the cost of your purchases.
The table below shows you how much monthly repayments will be based on the total order value.
| Order Value | Total Term (Months) | Defer Term (Months) | Deposit (10%) | Monthly Payments |
|---|---|---|---|---|
| <£1000 | 48 | 12 | £100 | £31.39 |
| £2000 | 48 | 12 | £200 | £62.77> |
<Please note: some products may be excluded from finance. Please check before completing your purchase.>
<add details of exclusions>
Cash Price <£1,000>
Deposit <£100>
Loan Amount <£900>
APR representative <19.9% p.a. fixed>
Interest rate <29.8% p.a. fixed>
<48> monthly repayments of <£31.39>
Total term of loan agreement <60> months, with the first payment deferred for <12> months
Total Amount Payable <£1,606.72>
Early Settlement Fee £29
No interest is payable on any payments made within the deferral period however will apply from day 1 once the deferral period ends
Up to <60> months <5.9%> APR representative interest bearing finance.
Spread the cost with our interest bearing finance available online and in store.
Our simple finance options allow you to spread the cost of your purchase over <12, 24, 36, 48 or 60> months.
These <5> simple finance options help you spread the cost of your purchases.
The table below shows you how much the monthly repayments will be based on the total order value.
| Order Value | Term (Months) | Deposit (10%) | Monthly Payments |
|---|---|---|---|
| <£350 | 12 | £35 | £27.08 |
| £700 | 24 | £70 | £27.85 |
| £1,200 | 36 | £120 | £32.74 |
| £2,000 | 60 | £200 | £34.59> |
Cash Price <£700>
Deposit <£70>
Loan Amount <£630>
APR Representative <19.9%>
Interest Rate <19.9% p.a. fixed>
<36> Monthly Repayments of <£22.87>
Total term of loan agreement <36 months>
Total Amount Payable <£893.32>
Up to <48> months 0% APR representative interest free finance.
Spread the cost with our interest free finance available online and in store.
Our simple finance options allow you to spread the cost of your purchase over <6, 9, 12, 18, 24, 36 or 48> months.
These <8> simple finance options help you spread the cost of your purchases.
The table below shows you how much the monthly repayments will be based on the total order value.
| Order Value | Term (Months) | Deposit (10%) | Monthly Payments |
|---|---|---|---|
| <£350 | 6 | £35 | £52.50 |
| £700 | 10 | £70 | £63.00 |
| £1,200 | 36 | £120 | £30.00 |
| £2,000 | 48 | £200 | £37.50> |
If you require any further information about finance please call < insert company number >
< PLEASE DELETE AFTER READING: The following information should be personalised and used on your Finance FAQs or Finance Options page: >
Read about our offering here: https://www.novunapersonalfinance.co.uk/retail-finance/
Just select the finance option on the checkout page or let the sales consultant know if you're buying in our <showroom / store>.
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.
Your monthly repayments will begin one month after your purchase has been delivered. <For buy now pay later agreements the monthly repayments will start 12 months after delivery.>
No. There are no arrangement fees or hidden extras.
Applying for online finance couldn't be easier or more convenient. When you buy online from <{Retailer Name as appears on FCA register} trading as {Trading Name}> you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.
The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.
Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.
Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.
Here's some of the most commonly asked questions regarding online finance.
Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.
If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.
Once you have agreed to the terms of the finance agreement <{Retailer Name as appears on FCA register} trading as {Trading Name}> will be notified and you need do nothing more.
If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.
Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:
Your credit score (please note that every finance company will score you differently)
Adverse credit reference agency information
You are considered to be overcommitted
You are aged under 18
Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.
Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.
In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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