Repair

All of our pendants come with a complimentary chain. If in the unfortunate event your chain does break, please contact our customer services with your order number, who will be able to help organise a replacement chain for you.

The replacement fee for any silver or gold vermeil chain is £15.00 GBP.

The replacement fee for any 9K yellow gold or white gold chain is £75.00 GBP.

Safety chains are a great way to keep your favourite jewellery safe whilst wearing it. We can confirm that we can add a safety chain to most of our bracelet designs. The process can take up to 21 days and the fee for this service is £150.00 GBP. Please contact our customer services team with your order number and we will provide returns instructions so that we can get this organised for you.

If you lose a back to your earring, you will be able to initiate a return or your earring pair. This is so that we can assess the earrings, and ensure the new backs fit perfectly to prevent any future damage or loss. At the same time, we will sonic clean and polish your earrings prior to returning them to you. The fee for a single screwback is £75.00 GBP and the fee for a single pushback is £37.50 GB.

If your ring has incurred damage in any form, we would recommend getting in touch with our customer services who will be able to provide you with returns instructions so that our team of experts can assess the ring for you. This needs to be done in order to see how we can best help resolve this matter for you. For peace of mind, we always recommend taking out insurance cover that covers any accidental damage, loss, or theft of your jewellery.

Orders starting with TDS (e.g., TDS1001): Return Here.

Orders with 6 numbers only (e.g., 550000): Return Here.

For most rings (which are not subject to any terms and conditions), we provide a 60 day exchange period to return your ring for a free exchange to any new size that you require.

We are able to provide a new size for rings that are subject to terms and conditions which would be chargeable.

Rings outside of the 60 day exchange period can also be returned for a new size. We will assess the ring upon return and provide a quote for the new size, this starts at £75. Please know, all our jewellery is handmade, and designs vary. With that in mind, we cannot guarantee that we can resize every ring. Due to the complex structures of certain rings, we are only able to hand-make a new size from scratch, whilst other designs can be easily resized. We will ensure to email you in advance advising which procedure we will proceed with for the size change.

We aim to have a replacement processed within 3 days for a repair issue returned within 60 days. However, if your replacement item is out of stock, we will contact you further to advise you on the crafting timescale.

Our current assessment period for repairs sent back outside of the 60 day exchange period is 19 days. However, we aim to process all repairs and assessment ahead of this time, as quickly as we can. All resize timescales vary depending on the assessment outcome and individual jewellery design. Regardless, you will be contacted with an assessment – which will include the timescale and any other relevant information – as soon as possible.

We aim to have the new size processed within 3 days for exchange returned within 60 days. However, if your preferred size is out of stock, we will contact you further to advise you on the crafting timescale.

Our current assessment period for returns sent back outside of the 60 day exchange period is 19 days. However, we aim to process all returns and assessment ahead of this time, as quickly as we can. All resize timescales vary depending on the assessment outcome and individual jewellery design and availability of the new size required.

All our jewellery is hallmarked by the Assay Office in London, meaning that the alloy composition of the metals are perfectly formulated as per the legal standard. However, naturally, as we wear our jewellery on a daily basis, it is possible for our favourite pieces to incur wear and tear marks, and for the piece to appear to start to look dull overtime. With that in mind, we offer polishing and rhodium services on all our jewellery. The fee for this service is £40.00 GBP and the timescale is up to 21 days. This is a great way to bring sparkle back to your favourite piece so that it looks as good as new!