Refund policy
Christmas Extended Returns
Order now for Christmas with total confidence. Every order placed from 1 November 2026 can be returned or exchanged free of charge until Monday 25th January 2027.
- Free returns and exchanges across the UK and Northern Ireland
- Full refund to your original payment method, usually within 3–5 working days of the return reaching us
- Ring doesn't fit? Free resizing or exchange
Returns & Exchanges FAQs
How Do I Return / Exchange an Item?
To start a return / exchange, simply click the relevant link below:
- Orders starting with TDS (e.g., TDS1001): RETURN HERE
- Orders with 6 numbers only (e.g., 550000): RETURN HERE
IMPORTANT:
- All jewellery must be returned in its original condition, with all original packaging, certificates, and tags intact.
- Items that have been worn, altered, or damaged may not be accepted, and a small polishing fee may be applied if necessary.
- Without receiving the original certificates no refund or exchange will be processed. If you have lost your certificate your order will be returned to sender as we are unable to offer a refund.
- Returns are FREE from anywhere in the world.
- Jewellery purchased from our Clearance lines cannot be resized, altered or amended. However, refunds, exchanges and store credit remain available in accordance with our Returns Policy.
Order Cancellations
Changed your mind? You can cancel your order any time before dispatch.
Contact us via Live Chat, email us at customerservice@thediamondstore.com, or call us on 0345 084 1200 (or +44 345 084 1200 from outside the UK). Please have your order number ready.
Ring Size & Measurements
For rings smaller than size J or larger than size Q, there may be minor size variations (up to 10%) due to the crafting process. Let us know if you need any adjustments.
Damaged or Defective Items
If your item arrives damaged or defective, we’ll repair, replace, or refund it at no cost once assessed by our head jeweller. Remember, you have 30 days to return and 60 days to exchange.
5-Year Warranty
We offer a 5-year warranty covering manufacturing defects in materials or craftsmanship. All our jewellery is hallmarked in the UK, confirming its authenticity and quality.
Refunds
Once your return is received and inspected, we’ll process your refund and email confirmation. Refunds usually appear on your statement within 3–5 working days, depending on your payment provider.