Returns & Exchanges

We offer FREE 30-day returns and 60-day exchanges across the UK and Northern Ireland.

If your ring is smaller than size I or larger than size R, don’t worry - these are custom sizes, but we’re still happy to offer a free exchange or resizing if it doesn’t fit.

How Do I Return / Exchange an Item?

You have 30 days to return your jewellery for a refund and 60 days to exchange it.

To start a return / exchange, simply click the relevant link below:

• Orders starting with TDS (e.g., TDS1001): Return Here
• Orders with 6 numbers only (e.g., 550000): Return Here

Important:

• All jewellery must be returned in its original condition, with all original packaging, certificates, and tags intact.
• Items that have been worn, altered, or damaged may not be accepted, and a small polishing fee may be applied if necessary.
• Without receiving the original certificates no refund or exchange will be processed. If you have lost your certificate your order will be returned to sender as we are unable to offer a refund.
• Returns are FREE from anywhere in the world.

Order Cancellations

Changed your mind? You can cancel your order any time before dispatch.

Contact us via Live Chat, email us at customerservice@thediamondstore.com, or call us on 0345 084 1200 (or +44 345 084 1200 from outside the UK). Please have your order number ready.

Ring Size & Measurements

For rings smaller than size J or larger than size Q, there may be minor size variations (up to 10%) due to the crafting process. Let us know if you need any adjustments.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll repair, replace, or refund it at no cost once assessed by our head jeweller. Remember, you have 30 days to return and 60 days to exchange.

5-Year Warranty

We offer a 5-year warranty covering manufacturing defects in materials or craftsmanship. All our jewellery is hallmarked in the UK, confirming its authenticity and quality.

Refunds

Once your return is received and inspected, we’ll process your refund and email confirmation. Refunds usually appear on your statement within 3–5 working days, depending on your payment provider.