FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR GUARANTEE 0% APR FINANCE UK HANDCRAFTED
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR GUARANTEE 0% APR FINANCE UK HANDCRAFTED
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The Diamond Club
WELCOME TO
THE DIAMOND CLUB

WELCOME TO
THE DIAMOND CLUB

An invitation to experience more. As a member, you’ll earn points every time you shop and enjoy exclusive rewards, curated surprises, and experiences—along with early access to new collections. It’s complimentary to join, effortless to enjoy, and crafted to make every moment with us feel exceptional.

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The Diamond Club
YOUR EXCLUSIVE REWARDS
ALL IN ONE PLACE

YOUR EXCLUSIVE REWARDS
ALL IN ONE PLACE

REASONS TO JOIN

Earn points with every purchase to unlock more rewards.


Let's celebrate! Receive a birthday reward each year — our gift to you.

Enjoy early access to exclusive launches, private sales, and member-only offers.


From referrals to newsletter sign-ups, there are countless ways to earn.
Butterfly Mark
Professional Jeweller Awards 2022 Winner
Professional Jeweller Awards 2023 Finalists
The United Kingdom Weddings and Honeymoons Awards 2024 Finalists
Member of the National Association of Jewellers
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Our Returns Policy

We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.

If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.

Cancelling an Order Before Dispatch

Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.

Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.

Product Measurements

Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.

Our standard returns policy is 30 days to return, and 60 days to exchange.

Our 5 Year Guarantee.

We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year guarantee against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.

How Refunds Work

Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.

We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.

To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.

Ethically Sourced Diamonds

We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.

Need Help? Get in Touch

We’re here whenever you need us.

📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk

📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)

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NEXT DAY & SAME DAY DELIVERY

DPD Next Day for all UK & Northern Ireland orders. Same day courier London only

FREE NEXT DAY DELIVERY

We offer free next day delivery on many items with DPD, for all UK & Northern Ireland orders if ordered before 12pm UK time, Monday to Thursday (excluding bank holidays). Friday, Saturday & Sunday orders will be shipped the following Monday. Not all items are available for next day delivery. Due to the volume of products that we stock, we may need to handcraft a ring just for you or adjust the size of an item before sending it out. If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. If you’re unsure, you can speak with a personal shopper to check availability before making a purchase.

SAME DAY DELIVERY

We now offer same day delivery on select items for £30 when you order by 2pm Monday to Thursday or by 11:30am on Friday. Our courier delivers to all London based postcodes – see if yours qualifies .

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