Looking to purchase a ring, and wondering about your setting options? Learn why a shoulder setting is a great choice for your special ring, here.
Looking to make a big purchase, and wanting to get a good deal? Be a savvy shopper, with our guide to when engagement rings are at their cheapest.
Thinking of popping the question at home but want to ensure it’s still a special occasion? Follow our tips for ensuring your at-home proposal is extra special.
Going on holiday and wondering whether you should bring your engagement ring, or perhaps a ‘fake’ for peace of mind? Read on for the pros and cons.
Looking to invest in a piece of jewellery – or even a very special ring – and wondering if its better to have a bigger diamond or better quality? Read on for our guide.
Struggling to decide whether to pick an engagement ring yourself or let your partner choose? We discuss the pros and cons of letting your partner choose their engagement ring.
Have you heard the myth that you can tell a ring size by a shoe size? Let’s debunk it, here.
We know that sometimes it’s not possible to get the ring size perfect on the first attempt, so read on for more information about resizing your rings.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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