5-Year Warranty
At The Diamond Store, we take great pride in the quality of our jewellery. Every piece is skilfully crafted to last for many years to come. That’s why we offer a 5-year warranty against manufacturing defects in materials or craftsmanship.
What The Warranty Covers:
If a manufacturing fault is found in the way your jewellery was made, we will repair, remake, or replace it at no cost to you, within the first 5 years after purchase.
What’s Not Covered:
Our warranty does not cover accidental damage, wear and tear, loss, theft, or any work carried out by another jeweller. For example, damage from catching a ring on a door handle, losing an earring in a waste disposal unit, or vacuuming up a bracelet would not be covered. If a piece has been altered or resized elsewhere, the warranty becomes void.
Returns & Peace of Mind
We also offer a 30-day money-back guarantee (excludes custom-made items). Click here to view our full Return & Refund Policies.
Conflict-Free & Fully Certified
All our natural mined diamonds are conflict-free, and every piece of gold, silver, and platinum jewellery is hallmarked in the UK to verify its purity and authenticity.
If Something Goes Wrong
Whatever the issue - whether it's our fault or yours - we encourage you to send the item to us for assessment. If it’s a manufacturing issue, we’ll repair it free of charge. If the damage was accidental, we’ll quote a fair repair cost with no obligation. Either way, we’re here to help.
Need Extra Protection?
For accidental loss or damage, we recommend taking out jewellery insurance with worldwide cover. We partner with the experts at Assetsure. Find out more about jewellery insurance.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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