Can I pay by instalments?
Yes, you can. We offer 3 methods for paying by instalments: one is for items UNDER £375 pounds, and the other two for items OVER £375. 0% Interest (APR Representative) is available on specific amounts, terms apply. Clearpay now also available.
For items sold by The Diamond Store under the price of £375, we offer you the payment option of PayPal Pay in 3. This payment method will allow you to spread the cost of your purchase over 3 payments.
Read more about how PayPal Pay in 3 works.
0% Interest (APR Representative) available on sales over £375
If your basket is eligible, a selection of 0% instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments.
Read more about how PayPal Credit works.
We offer our customers the opportunity to pay by instalments. Our selection of interest rates and deposit amounts is very competitive.
Read more about how Novuna Personal Finance works.
Shop now and spread the cost of your purchase with Clearpay. Pay in four interest-free instalments over six weeks, with the first payment taken when you place your order and the remaining payments collected automatically every two weeks.
Clearpay is available on eligible purchases, credit subject to status. Use responsibly as late fees up to £24 per order apply, which may impact your future access to credit. T&Cs apply.
Read more about how Clearpay works, here.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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