If you need to choose between white gold vs yellow gold vs rose gold, this complete guide explain the pros and cons of each gold colour.
What is sterling silver? We explain what it's made from, what to look for in sterling silver jewellery, how it compares to gold, and how to care for it.
We explain the difference between 9K and 18K gold. Appearance, value, price and all the pros and cons – so you can shop gold jewellery with confidence.
Jewellery and hand washing, what should we do? These top tips cover the use of soap and hand sanitiser, plus jewellery hygiene and protection.
Before you insure jewellery, read this guide to understand different policies, examples of damage or loss covered, and what to ask an insurer.
It’s not always easy to know how to choose a wedding ring. What’s more, planning your wedding is a busy time, so many couples leave their wedding ring shopping to the last minute. To help you, here’s a complete guide to getting your perfect wedding ring that looks stunning with your engagement ring and feels comfortable to wear.
Find out which gem represents your month of birth and star sign. Learn your birthstone meaning.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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