The term ‘gold karat’ is a jewellery term used to describe how pure the gold content is. Read on to learn more about gold karats.
White gold is a popular choice for jewellery, but what exactly is it? Find out how it is made, how it differs from yellow gold and whether you should buy it.
Want to learn more about the metal silver? Read our helpful guide to silver and learn more about its history, here.
Cleaning gold jewellery at home is a simple process and involves low-cost products that you might already own. If you notice your gold jewellery is looking a little lacklustre, follow The Diamond Store’s expert advice to bring back its sparkle.
Learn about how rose gold is made, where it comes from and why it has been so fashionable throughout history.
Discover the role of recycled metals in the jewellery industry, highlighting the environmental, ethical, and innovative benefits of using recycled gold, silver and platinum.
When it comes to different types of jewellery, silver jewellery tends to need some of the most care and cleaning of all the metals.Here are our tips for keeping your silver jewellery clean and sparkling.
When shopping for jewellery, the choice of yellow, white and rose gold, 9K gold, 18K gold, gold vermeil (and more!) can seem confusing. How many types of gold are there? This article explains all the different types of gold so that you can choose the best jewellery for you.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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