Elevate your style with our guide on how to expertly style a tennis necklace for any occasion. Discover tips on layering, matching metals, and choosing the right neckline to ensure your tennis necklace makes the perfect statement.
5 rules on how to choose a necklace for your face shape. Handy guide, both when choosing a necklace for yourself or buying a gift for someone.
Find your perfect zodiac pendant by date, here. Discover the 12 best diamond star sign necklaces, which make sparkling gifts with special meaning.
Love the layered necklace look but hate the tangles? Discover easy tips to keep your chains neat, stylish, and knot-free all day.
These 10 best diamond cross necklaces make a beautiful, inspiring and meaningful gifts, perfect for occasions like weddings and birthdays.
Our favourite 8 diamond cross necklaces make beautiful, inspiring and meaningful gifts, perfect for occasions that mark important life moments.
Looking to layer up your necklaces and create a trending neck stack? Follow our how-to guide, here.
This handy guide explains how to choose a diamond necklace or pendant. How to choose length and style. Whether you're buying it for yourself or as a gift.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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