Understanding the Mohs Scale: importance of gem hardness in jewellery and rings. We explain how to find the best gem that will last a lifetime.
Discover the beauty and significance of gemstone engagement rings. Explore the top gemstones to consider, and find out why they offer a unique, ethical, and affordable alternative to traditional diamond rings.
Buying an engagement ring, but have no concept of how big a carat is? You're not alone. Here's how to determine carat size - and what a 'big' carat size is.
This article helps you decide which diamond cut is ideal for your engagemet ring. Explore 7 popular diamond shapes, and understand 'cut quality'.
Heard of the 'big 4' gemstones? Here are the 4 most popular gemstones, what they mean, and why they make for great jewellery.
A simple explanation of the differences between VS2 or VS1 diamond clarity. Prices, appearance, investment value, and when you should buy one or the other.
Discover your gem colour personality through the meaning of gem colour in rings you are drawn to. Rubies stand for love, pearls for purity.
Learn about diamonds with our detailed guide. Learn what makes diamonds the hardest natural substance on earth, how they compare to other materials, and what is made from this gemstone.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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