Chic and elegant, Genevieve Wedding Bands feature a completely plain metal design with a sleek, modern finish. They pair effortlessly with our Genevieve Engagement Rings, or sit beautifully as an understated partner to any other white gold or platinum ring.
Yes, we offer engraving on select wedding bands, allowing you to add a personal touch such as initials, a date, or a short message. If engraving is available for your chosen band, the option will be shown on the product page to add an engraved message. Not sure if your ring is eligible? Our customer service team will be happy to advise.
Not all wedding bands can be resized. Plain and classic styles can usually be adjusted, while full eternity bands or intricate designs may not allow for resizing. If you’re unsure, contact us before ordering and we’ll confirm the resizing options for your chosen band. If your ring is sent back to us within the exchange/return period, we can usually send you the ring in a different size if resizing is unsuitable for your band.
Delivery times vary depending on the design. Many of our classic wedding bands are available for fast or even next-day delivery, while made-to-order or personalised rings may take longer. Estimated delivery times are listed on each product page so you can plan ahead, but we recommend ordering in advance to avoid disappointment.
Yes, every wedding ring is presented in a luxury gift box, perfect for the big day and for safe storage afterwards.
We don’t currently have an in-store try-on service, but we make finding the right wedding ring simple from home. You can order a free ring sizer (https://www.thediamondstore.co.uk/pages/free-ring-sizer-form) to check your fit before buying, and our returns policy (https://www.thediamondstore.co.uk/policies/refund-policy) gives you extra peace of mind. We offer free 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland. If your ring is a custom size (smaller than I or larger than R), don’t worry — we’re still happy to provide a free exchange or resizing if it doesn’t fit.
Yes, many of our designs are available as matching wedding rings for couples. Choose from classic plain bands, sparkling diamond-set styles, or modern designs in platinum, white gold, and yellow gold - perfect for creating a coordinated bridal set.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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