The FREE chain included with this item has 3 special links that allow you to adjust the chain to either 16inch, 18inch or 20 inches in length.
Below, read more about our free 9K yellow and white gold chains for necklaces OVER £750, and free sterling silver and gold vermeil chains for necklaces UNDER £750.
All the chains that we supply with our necklaces and pendants are free of charge.
None of our chains contain nickel.
To understand more about the precious metals that our chains are made from, please read carefully below:
For all necklaces under £750 we offer:
Both options have 3 special links that allow you to adjust the chain to either 16 inches, 18 inches or 20 inches in length.
What is sterling silver? Sterling silver is a precious metal alloy of silver, containing 92.5% silver. The sterling silver standard is the finest quality of silver available. The lustrous white colour of our sterling silver chains matches both silver and white gold pendants perfectly.
What is gold vermeil? Gold vermeil (pronounced ver-mey, from French) is sterling silver coated with real gold. A gold vermeil chain starts out as a sterling silver base, after which a thick 2.5 microns of real gold is layered over the top to give it extra durability. The luxurious colour of our gold vermeil chains matches both 9K and 18K yellow gold pendants perfectly.
For all necklaces over £750 we offer:
Both options have 3 special links that allow you to adjust the chain to either 16 inches, 18 inches or 20 inches in length.
As you can see in the image below, our 9K gold chains (both white and yellow) have been tested to hold up to 1 kg of weight. Elegant and astonishingly STRONG!
Our Personal Shoppers are always happy to help – click here to get in touch with us from Monday to Friday, 9am to 5pm.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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