When visiting our website, a small information file is sent to your computer, mobile, tablet (or other device) and this small information file is called a 'cookie'.
In essence, it helps recognise you on future visits to our website. Learn more about cookies below.
If you are shopping for a jewellery gift that you want to keep secret from other people who use your computer or mobile device, we recommend you use your web browser’s privacy feature.
This is called “incognito mode” in Google Chrome, and “private browsing” in Apple’s Safari. Other browsers have slightly different names for this mode, but in all browsers, the function is generally the same: it erases cookies as soon as your session ends and prevents you from seeing online advertising for the websites you’ve visited.
How to open a private browser window?
Chrome – At the top right, click the 3 dots and then select New Incognito Window.
Safari – If using a desktop computer, click File and select private browsing mode. On mobile devices, tap the New Tab icon in the lower-right corner and select private browsing.
If you are using another browser, please check your settings for “private mode” or similar.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types, each of which is outlined below.
When visiting our website, a small information file is sent to your computer, mobile, tablet (or other device) and this small information file is called a “cookie”. In essence, it helps recognise you on future visits to our website.
However, cookies also do a number of other jobs, such as remember what you have in your basket and what items you have looked at. Our aim is to improve your experience on our website with the use of cookies. Cookies also help us show you adverts and offers that are relevant to you. Below is a breakdown of the basic types of cookies we use and what they do.
These cookies do things such as remembering what you have in your basket, so you don’t lose them as you go around our website.
This cookie collects anonymous data on how visitors use our website and the data is merged with other users to enable us to improve how we operate. As an example, we utilise Google Analytics cookies to help us understand how visitors arrive at our website, and browse or use our site. We are then able to pinpoint areas where we can improve user experience, shopping experience, marketing campaigns and navigation. The data stored by these cookies never shows personal details from which your individual identity can be established.
These remember choices you make, such as search terms (like gemstone colour or diamond size) and other product information. These cookies can be (but are not always) used to provide you with a better website experience more in keeping with your choices, as well as make the visits more specific to your needs. The data is also collated with other users on an anonymous basis to enable us to improve how our websites functions. For example our Compare Items feature utilises a cookie to remember the products which you have expressed a wish to compare whilst visiting our website.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. You can also disable/delete all cookies from your computer/device. More information about deleting or disabling cookies here: AboutCookies.org
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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