Help | E-Gift Cards and Gift Cards Help
OUR E-GIFT CARDS AND GIFT CARDS
Help and terms for purchasing and redeeming
The Diamond Store’s E-Gift Cards and Gift Cards are valid for 12 months from purchase. They can be bought for amounts ranging from £25 to £2000 to spend on our website. If you have received one of our E-Gift Cards or Gift cards, you can redeem it at checkout.
TERMS & CONDITIONS
Please read our E-Gift Card and Gift Card Terms and Conditions here.
DO YOU HAVE ONE OF OUR PHYSICAL GIFT CARDS?
Please note that we are no longer selling physical Gift Cards, however, if you have been given one you can of course use it until its validity end date. For more information about your physical Gift Card, please read the Terms and Conditions here.
USING E-GIFT CARDS AND GIFT CARDS DURING A SALE
You can use our E-Gift Cards and Gift Cards during a Sale. Log in, go to your Shopping Bag, and simply click on the payment icons at the top to “Add a Custome Code”. A box will appear and you can input your E-Gift Card or Gift Card code there to redeem it.
HOW DO OUR E-GIFT CARDS WORK?
Our E-Gift Cards come in the form of a personalised digital voucher that can be purchased for the value of £25, £50, £100, £150, £200, £250, £350, £500, £750, £1000, £1500 or £2000, to spend on our website. They are valid for 12 months from purchase. A digital E-Gift Card can be emailed directly to your recipient, or you can download it for gifting later.
WHAT E-GIFT CARD AMOUNTS CAN I PURCHASE?
Our E-Gift Cards come in the following amounts: £25, £50, £100, £250, £500 and £1000.
HOW LONG ARE THE E-GIFT CARDS VALID FOR?
Our E-Gift Cards are valid for 12 months from the date of purchase.
WHERE CAN I BUY AN E-GIFT CARD?
You can buy E-Gift Cards on our website.
I’VE RECEIVED AN E-GIFT CARD, HOW CAN I REDEEM IT?
You can spend your E-Gift Card anywhere on TheDiamondStore.co.uk website, against any item of jewellery we sell, for as long as the gift card is valid. Simply enter the gift card code during checkout and the amount will be deducted from your purchase. However, you cannot use our E-Gift Cards to buy more gift cards or E-Gift Cards, or on finance purchases. Please read the full terms and conditions here.
HOW MANY E-GIFT CARDS CAN I PURCHASE?
There is no limit. You can buy as many E-Gift Cards as you wish. However, you can only buy one E-Gift Card at a time because each one needs to be personalised for a recipient. Likewise, they cannot be purchased together with other items. Additionally, you cannot buy E-Gift Cards using other E-Gift cards or gift cards, promotional codes or discount vouchers, or on finance. Please read the full terms and conditions here.
HOW MANY E-GIFT CARDS CAN I REDEEM?
There is no limit. You can redeem as many E-Gift cards as you wish. However, you cannot use our E-Gift cards in conjunction with our discount vouchers or promotional codes. You cannot use our E-Gift Cards to buy further E-Gift cards or gift cards, or other vouchers or codes, and you cannot use them on finance purchases, or to settle finance payments. Please read the full terms and conditions here.
HOW DO I ORDER AN E-GIFT CARD?
Simply add the E-Gift Card you want to your bag and proceed to checkout. Pay the gift card amount first, and then, once you have completed the checkout process, you’ll be able to include a personalised message on the card, as well as arrange the delivery (either by email or by downloading the card for gifting later).
HOW ARE THE E-GIFT CARDS SENT?
Once you have completed the checkout process and paid for the E-Gift Card, you can choose when and how to send it. You have two options. You can choose to email it directly to your gift recipient. Or you can download it onto your computer or device, so you can print it or send it to your loved one at a later date.
CAN I PERSONALISE A GIFT CARD?
Yes, you can personalise our E-Gift Cards. First, you’ll need to complete checkout. Once you have made the payment, you will be taken to a final Order Confirmation page. Here, you’ll be able to add a personalised message to be included on your E-Gift Card.
WILL I GET AN EMAIL CONFIRMATION AFTER BUYING A E-GIFT CARD?
Yes, you’ll receive an Order Confirmation email.
WILL THE GIFT RECIPIENT RECEIVE AN EMAIL?
You can choose to either email the E-Gift Card directly to the recipient or download it for gifting later.
WHAT IF THE ITEM I WANT TO BUY IS MORE EXPENSIVE THAN MY E-GIFT CARD AMOUNT?
Don’t worry, you can purchase a more expensive item by paying the remaining amount on your credit card, PayPal or bank transfer. Click here to find out more about our payment options.
WHAT IF THE ITEM I WANT TO BUY COSTS LESS THAN MY E-GIFT CARD AMOUNT?
If you buy an item that costs less than your E-Gift Card amount, your balance will remain active in your Diamond Store account during the 12 months your E-Gift Card is valid. You can then revisit our website and redeem the balance against another item later.
WHAT HAPPENS IF I’VE MISPLACED OR DAMAGED MY GIFT CARD?
We do recommend that you take good care of your E-Gift card, as we cannot accept liability for ones that are lost, stolen, destroyed or used without your permission.
However, don’t worry if you have accidentally deleted your E-Gift Card email or misplaced a printed E-Gift Card someone gave you, as usually the person who gave it to you will have kept a copy of the email with all the details on it.
If you’re having any trouble with your E-Gift card, please don’t hesitate to contact us. We’re always happy to help and will try our hardest to solve any problem for you.
However, don’t worry if you have accidentally deleted your E-Gift Card email or misplaced a printed E-Gift Card someone gave you, as usually the person who gave it to you will have kept a copy of the email with all the details on it.
If you’re having any trouble with your E-Gift card, please don’t hesitate to contact us. We’re always happy to help and will try our hardest to solve any problem for you.
