Tax & Duties
To make shopping easier for our EU customers, we calculate the correct VAT and customs taxes and pay them on your behalf for most EU countries.
As long as you:
…the correct taxes will be applied automatically, and we’ll handle all VAT and duty payments for you. There are no hidden costs, and you won’t need to pay anything further on delivery.
We’re not able to ship jewellery to Portugal at the moment.
(We also cannot currently ship to several non-EU countries, including Brazil, Kuwait, Malaysia, India, Indonesia, Mexico, and Switzerland. For details, please see our main Delivery Page.)
Since the UK’s departure from the European Union (Brexit), UK retailers must deduct UK VAT where applicable, and local VAT and customs duties are applied according to the customer’s country of residence.
For more information, please visit the European Commission website.
For Australian orders, UK VAT will be deducted where applicable.
This is already reflected in the prices on our website if you are browsing in Australian dollars. If you are shopping on our website in the UK or in an EU country, UK VAT will be deducted and updated at checkout when you select an Australian delivery address.
For orders valued at AUD 1,000 or under, there are no duties, taxes, or additional charges to pay.
For orders over AUD 1,000, you may be liable for customs duties. For the latest information, please visit the Australian Government Department of Home Affairs website.
All international orders are shipped securely through our trusted delivery partners, ensuring a safe and reliable service - wherever you are in the world.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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