Why are jewellery prices increasing?
The cost of precious metals such as gold, silver and platinum has risen significantly in recent months due to global market changes outside of our control. As these materials are fundamental to how our jewellery is made, increased metal costs inevitably impact pricing. While we always aim to absorb these increases where possible, like many other businesses, we have had to make the decision to adjust our prices slightly.
Which metals are affected?
Precious metals across the board have seen increases, including:
These changes affect both fine jewellery and vermeil pieces, as all are crafted using precious metal bases.
Why does this impact jewellery prices?
Precious metals are traded globally, and their prices fluctuate based on supply, demand and economic conditions. When costs rise at source, it becomes increasingly difficult to absorb these increases without adjusting prices.
We work hard to keep our pricing fair and competitive, and price changes are only made when absolutely necessary.
Are you compromising on quality to manage costs?
No. We never compromise on quality, craftsmanship or materials. Our jewellery continues to be made using ethically sourced precious metals, diamonds and gemstones, handcrafted to the expert standards you expect from us.
Why buy now?
Fine jewellery is more than a purchase. It is a tangible asset with enduring value. As material costs continue to rise, buying now becomes not just a meaningful decision, but a smart investment.
Whether you are marking a proposal or another milestone, securing your piece today allows you to lock in current pricing before further market shifts are reflected. In years to come, you will not only cherish the moment it represents, but the value it holds.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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