Discover The Elara Collection's timeless coloured lab diamond drop earrings with round cut centre diamonds, beautifully handcrafted in a halo design. Perfect for a special occasion.
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Yes, earrings can be returned if they are unworn and still sealed in their original hygiene packaging. This ensures the highest standards of safety and cleanliness. Please check our returns policy for full details (https://www.thediamondstore.co.uk/policies/refund-policy).
Some of our designs, such as statement studs, huggies, or earrings that can be used in cartilage piercings, are sold as singles so you can mix, match, or build your own ear stack. Product pages will clearly state whether the earring is sold as a single or as a pair.
No, we don’t recommend wearing our earrings in fresh piercings. They should only be worn once the piercing has fully healed, as our designs are not intended to replace professional starter jewellery.
Yes, our earrings are crafted from high-quality, recycled precious metals including sterling silver, gold vermeil, solid 18K gold, and platinum. These are hypoallergenic materials and a great choice for sensitive ears.
Our earrings are made with recycled sterling silver, gold vermeil, 18K solid gold, and platinum, all chosen for durability, quality, and beauty. Each product description specifies the exact metal used.
Yes, but we do recommend removing earrings before showering, swimming, or sleeping to keep them looking their best. Our earrings are durable enough to be worn daily – just remember to clean them regularly. Water, soap, and friction can dull the shine of precious metals and diamonds over time. But with the right care, your earrings will stay brilliant for years.
Our earrings feature secure fastenings such as butterfly backs, screw backs, and hinged clasps, depending on the style. Each product description will confirm the fastening, and some will have product photos showing the clasp type, so you can choose what suits you best. If you’re not sure what clasp the earrings you are interested in have, please feel free to get in contact with customer services, who can help advise you (https://www.thediamondstore.co.uk/pages/contact-us).
In most cases, earrings are sold as pairs and not individually. However, if you’ve lost a single earring or need a replacement back, our customer service team may be able to help - just get in touch and we’ll do our best to assist.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
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