Your new item is valuable and could be lost, stolen or damaged. Would you like to be able to come back to us for repair and replacement as close as possible to the original item.
If so, then Assetsure Valuable item insurance may be for you.
What's covered
  • Accidental Loss.
  • Accidental Damage.
  • Theft including Mugging.
  • Accidental Loss.
  • No Excess to pay if you have a claim.
Main Exclusions
  • Loss or damage occurring outside of the United Kingdom if you have been, or intend to be, away from the United Kingdom for more than 60 consecutive days.
  • Scratching, denting or cosmetic only damage.
  • Any loss or damage to Jewellery and Watches away from either your home or another private dwelling in the UK where you are staying temporarily, unless the item is: a) worn by you, or b) carried under your close personal control, or c) Kept in a locked safe, or d) Kept in a locked gym locker whilst you remain on the gym premises.
To be eligible for the Assetsure policy you must be able to confirm the following:
  • You are over 21 Years of Age.
  • You are normally resident in the United Kingdom.
  • You or the wearer of any item have no unspent Criminal Convictions.
For full terms and conditions please click here.
Important Note
You need to satisfy that this product is suitable for you and ensure that you do not already have insurance covering similar risks.
Important Note Demands & Needs
We do not specifically recommend products; You need to satisfy that this product is suitable for you and ensure that you do not already have insurance covering similar risks. This product meets the demands and needs of those who wish to ensure that their Jewellery is protected against a wide range of perils, such as accidental damage, theft and accidental loss.
Your premium includes insurance premium tax at the current rate
This insurance policy is arranged and sold by Assetsure which is a trading name of Hildon Park Limited. Hildon Park Limited are authorised and regulated by the Financial Conduct Authority under reference number 592997 to carry out the distribution of insurance products.
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR WARRANTY 0% APR FINANCE UK HANDCRAFTED
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR WARRANTY 0% APR FINANCE UK HANDCRAFTED

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CLICK & COLLECT WITH HUBBOX

Convenient. Secure. Flexible.

We’ve partnered with HubBox to offer you a hassle-free Click & Collect service via DPD Pickup. Now you can collect your order from a location that suits you, whether that’s your local Sainsbury’s, Argos, Post Office, Co-op, or one of thousands of other trusted pickup points across the UK.

With extended opening hours and over 6,000 locations to choose from, HubBox Click & Collect puts you in control of your delivery.

HOW IT WORKS:

  • Choose Click & Collect at checkout
    When placing your order, select the Click & Collect option (available only with eligible payment methods).
  • Pick a convenient location
    Use the HubBox map to find a nearby pickup point, including supermarkets, convenience stores, and DPD lockers.
  • Wait for your collection email
    You’ll receive a notification with your unique QR code when your parcel is ready to collect.
  • Collect within 7 days
    Just bring your QR code and a valid form of ID, and pick up your package at a time that suits you.

FREQUENTLY ASKED QUESTIONS

  • Where can I collect my parcel?
    You can choose from thousands of DPD Pickup points, including major brands like Sainsbury’s, Argos, Homebase, Go Outdoors, Matalan, Co-op, Post Offices, Morrisons, and many independent retailers and newsagents. Locations are updated daily via DPD.

  • Is Click & Collect available across the UK?
    Yes. HubBox Click & Collect is available across mainland UK, Northern Ireland, the Scottish Highlands, and Islands. Availability may vary by location.

  • How will I know when my order is ready to collect?
    You’ll receive an email from DPD with a QR code once your order is ready for collection. Please do not go to your pickup point until you’ve received this notification.

  • What do I need to bring to collect my parcel?
    You’ll need your QR code, and a valid form of ID (please note, ID requirements depend on the store's policy).

  • How long will the store hold my parcel?
    Your parcel will be held at your selected location for 7 days. If not collected within this time, it will be returned to us and you will be refunded.

  • Can I use Click & Collect with all payment methods?
    Click & Collect is available with most standard payment methods, including PayPal. Please note: It is not available if you use Novuna Finance, Split It, or Express Checkout.

  • Can I use Click & Collect with Express Checkout?
    No, Click & Collect with HubBox is only available during our standard checkout process. If you use Express Checkout options (such as Apple Pay or Google Pay), the delivery method won’t appear. To use Click & Collect, please complete your purchase using the normal checkout.

  • What happens if my parcel is lost or stolen?
    All delivery and claims are handled directly by DPD, following their standard procedures. HubBox only facilitates the selection of your pickup point.

 

NEED HELP?

If you have questions about your delivery or need to report a missing parcel, please contact DPD directly using the information provided in your shipping confirmation email.

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One of the best companies to work for according to The Sunday Times
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Professional Jeweller Awards 2022 Winner
Professional Jeweller Awards 2023 Finalists
The United Kingdom Weddings and Honeymoons Awards 2024 Finalists
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Copyright © 2025. All Rights Reserved.
| Registered in England and Wales Co No. 05736216
Regalian Ltd t/a The Diamond Store is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, Authorised and Regulated by the Financial Conduct Authority, and PayPal Credit is provided by PayPal. PayPal Credit is a trading name of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD. Regalian Ltd is authorised and regulated by the Financial Conduct Authority with registration number 731102. are Authorised and Regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by a panel of lenders of whom we have a commercial relationship. Terms & Conditions Apply. Credit is provided subject to age and status. Minimum spend applies. PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.

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Our Returns Policy

We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.

If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.

Cancelling an Order Before Dispatch

Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.

Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.

Product Measurements

Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.

Our standard returns policy is 30 days to return, and 60 days to exchange.

Our 5 Year Warranty.

We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.

How Refunds Work

Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.

We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.

To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.

Ethically Sourced Diamonds

We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.

Need Help? Get in Touch

We’re here whenever you need us.

📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk

📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)

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Order our FREE ring sizer today and make sure your ring fits perfectly the first time. Quick, simple, and delivered to your door in just a few days.

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What You’ll Get

  • A free reusable ring sizer
  • Easy-to-follow video guide
  • Peace of mind — no resizing hassles or ruined surprises

How It Works

  1. Click the button below
  2. Enter your name + address
  3. We’ll post your sizer within 24 hours
  4. Watch the short video and measure at home in seconds

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