UK hallmarking is the official way to verify the purity of precious metals, using modern technology. Applied by an Assay Office, a hallmark appears as a small, stamped symbol on your jewellery, confirming it meets legal standards for gold, silver and platinum.
Every precious metal piece we sell is either hallmarked according to UK legal standards or is exempt from hallmarking due to its lightweight nature.
Some of our silver and gold vermeil pieces are designed to be lightweight and don’t meet the hallmarking threshold. Because these items fall below the legal weight requirement for hallmarking, they legally do not require a hallmark, and your item will not have a hallmark stamp on it.
Most of our jewellery is hallmarked, giving you the official assurance of quality and authenticity. A small selection - especially certain delicate designs - aren’t hallmarked, because they fall under the UK’s legal exemption limits.
Even if an item from The Diamond Store isn’t hallmarked, you can trust it’s genuine. All our jewellery is crafted using certified precious metals sourced from reputable suppliers. Items that fall below the legal weight threshold for hallmarking – like certain delicate silver and gold vermeil pieces - are legally exempt from requiring a hallmark but are still made to the same high standards. If you'd like confirmation about a specific piece, our customer care team will be happy to help.
For further information on hallmarking, please visit the Assay Office’s website, or get in contact with our customer care team.
We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.
If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.
Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.
Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.
Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.
If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.
Our standard returns policy is 30 days to return, and 60 days to exchange.
We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.
Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.
We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.
To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.
We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.
We’re here whenever you need us.
📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk
📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)
No products were added to the compare
Order your ring with confidence.
Order our FREE ring sizer today and make sure your ring fits perfectly the first time. Quick, simple, and delivered to your door in just a few days.
Don’t risk the wrong fit. Get your free ring sizer now.