Customer Service to beat them all
"I've used The Diamond Store a couple of times now and will go on using them in the future. My Wife and I just celebrated our 25 wedding anniversary, so as a gift I bought her a ring and necklace. Now, even though I used The Diamond Store's ring sizer, which is very accurate, I measured some old rings and got the size wrong. My wife loved the ring, but the necklace wasn't quite right. No problem, I contacted Customer Services and they sorted it all out for me. I sent the items back, for free. The Diamond Store sent me a larger ring and a refund for the necklace. Their updates were fantastic, keeping me up to date with the process. All in all it took about 10 days from me requesting a return, to my Wife receiving her new ring today. She has already chosen a replacement necklace, which I'm just in the process of ordering. I'd totally recommend The Diamond Store for choice, value, great customer service and reliability. You can't say that about many places nowadays. Well done. 100% and a very happy customer"











